Delivery & Returns
Every piece is made to order, with care.
How we deliver
The shipping method for your order will be stated on the product page.
Made to order
Despatch Time
Every item at Isaac's Bazaar is made to order especially for you. Production times vary by product:
- Wallpaper: 2–3 weeks
- Fabric: 7–10 days
- Cushions: 3 weeks
- Art Prints: sent same or next day if in stock
We hold a small stock of some items — this is indicated on the individual product listing. Please allow 3–5 working days for your order to be despatched.
Our Carrier
We ship with Royal Mail and Parcelforce. You will receive a tracking number by email once your order has been despatched so you can follow its journey to you.
UK Orders
We currently ship to all addresses within mainland UK. For deliveries to the Scottish Highlands, Northern Ireland, and the Islands, please get in touch before ordering.
Not quite right?
We want you to love your purchase. If something isn't right, you have 14 days from the date of receipt to request a return.
Please note: since pieces are made to order, we are unable to accept returns for change of mind. For fabric and wallpaper orders we recommend ordering a sample first to check colours and finish in person. All sales are final unless your item arrives damaged or faulty.
Contact Us First
Before returning any item, please email us at [email protected] within 7 days of receiving your order. Include your order number and a description of the issue.
Pack It Safely
Please repack your item securely in its original packaging where possible. We cannot accept responsibility for items damaged in transit on their way back to us.
Return Postage
Return postage costs are the responsibility of the customer, unless the item is faulty or we have made an error with your order, in which case we will cover the cost.
Refund or Exchange
Once we receive and inspect your return, we will process your refund within 28 days to your original payment method. We are happy to discuss an exchange where possible.
Common questions
Can I cancel or change my order?
As everything is made to order, we begin work on your item quickly. Please contact us within 24 hours of placing your order if you need to make a change or cancellation. After this point we cannot guarantee changes can be made.
My item arrived damaged — what do I do?
We're so sorry if your item has arrived damaged. Please email us at [email protected] within 48 hours of delivery with your order number and photographs of the damage. We will arrange a replacement or refund as quickly as possible.
Do you offer gift wrapping or a gift message?
Yes! We're happy to include a handwritten gift message with your order. Please add your message in the order notes at checkout. Gift wrapping is available for an additional £4.99 — select this option at checkout.
I haven't received my order — what should I do?
If your tracking shows your order has been delivered but you haven't received it, or if your estimated delivery date has passed with no update, please contact us and we'll investigate with the carrier straight away.
Do you ship fabric by the metre?
Yes — fabric is printed to your specified length, with a minimum order of just 1 metre. Please get in touch to discuss a large or bespoke order.
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Still have a question?
We're always happy to help. Drop us a message and we'll get back to you as soon as possible.
Get in Touch